Job Details

CLICK HERE TO APPLY

JOB DESCRIPTION

60-671

Operates cart or other food concession stand, public gathering, sports events, or other Resort activities and events.  Must be willing to meet the customer service (food and beverage) needs of Sea Pines Resort guests/residents. This would include taking orders, serving food and beverage(s). 

 

  • Provides excellent customer service to all members and guests.
  • Drives concession golf cart around golf courses in a safe and courteous manner and sell products to golfers, bikers and other any other guests walking in and around the resort.
  • Stock carts with snacks, refreshments and sundries according to anticipated demand and requests.
  • Maintain cart in a clean, sanitary condition at all times.  Ensures proper mechanical maintenance done per resort scheduled maintenance.
  • Check station assigned to you prior to opening for cleanliness of work areas.
  • Serve guest order promptly and according to service manual.
  • Do all necessary set-up side work as per side work schedule.
  • Accurately practices service standards on a daily basis.
  • Can recite all menu items and ingredients of each item.
  • Can recite all Premium/Super Premium items – beer, wines, liquors, and knows prices.
  • Can ring up in Micros Point of Sale system all purchases, able to close guest checks and do end of day paperwork / deposits accurately.
  • Ensure the check is presented in a timely fashion.
  • Can answer basic questions; give directions and information about the resort and local areas.
  • Ensure timely beverage refills.
  • Practices “aggressive hospitality” as outlined in F&B Service Standard Manual.
  • Be able to operate Micros POS (where applicable).  No voids or deletes without management’s written approval.
  • Ensures proper recording of all cash and credit tips and accurately records sales and tips.
  • Must be able to climb stairs multiple times per shift.
  • Must be able to carry a tray weighing 10-20 lbs. over shoulder.
  • Must be able to work extended shift hours, according to customer demand
  • Must be willing to work in occasionally adverse outdoors extremes i.e.: Rain / Cold / Wind / Heat 
  • Introduces his/herself to guest.
  • Checks with guest often to ensure satisfaction.
  • Each employee is expected to carry out all reasonable requests by management, which the associate is capable of performing.
  • Ensure accuracy with presenting the guest with the check.
  • Must be able to work independently without direct supervision , and make informed and accurate decisions according to the Sea Pines standards

REQUIRED SKILLS DETAILS

The impact of decision-making and the potential gain or loss to the resort in performing the job responsibilities. The decision-making must ensure good member/guest service and quality of the facilities balanced with effective cost control. 

 

Ability to read, understand and comprehend policies and procedures of the department.  Ability to speak effectively, present information, and respond to questions from groups of managers, guests, vendors, professional organizations, and the general public.

Ability to calculate figures and amounts such as discounts, percentages.  Ability to apply mathematical concepts such as algebra, probability, and statistical inference to practical situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.  The employee frequently is required to stand; walk; and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit and climb or balance.  The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This individual must be 21 years of age to meet the requirements of South Carolina State Law for serving and pouring alcoholic beverages

Ability to solve practical problems involving members, guests, vendors, and professional organizations in a timely and effective manner.  Ability to interpret a variety of instructions furnished in written, oral, or schedule form.  Ability to make quick, correct decisions that can impact many people (staff, members, guests, property owners, and other employees).

 

Ability to interact effectively with members, guests, and employees of diverse ages, backgrounds, and interests.   Must have excellent guest-service skills and be capable of handling effectively difficult guests and guest complaints.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently exposed to outside weather conditions and risk of solar radiation.  The employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and vibration.  The noise level in the work environment is usually moderate.

REQUIRED EXPERIENCE


This position requires one year’s experience in the Food and Beverage field, with at least one year experience serving and pouring bar beverages.

Valid driver's license

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort

Hilton Head Island, South Carolina

PT and Temporary/Seasonal

Commensurate with experience