Job Details

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JOB DESCRIPTION

60-630

To provide the guest quick and courteous service by ensuring prompt seating, courteous greetings and assertive hospitality while endorsing a relaxing atmosphere for our guest in accordance with all Sea Pines Resort SOP’s.

 

  • Adhere to all posted opening/closing side work duties as it relates to position.

 

  • Attend Pre-shift at designated time

 

  • Be aware of daily specials

 

  • Be knowledgeable of all menu items, their garnish, contents and preparation methods and be prepared to answer any guest questions about the menu in a direct, concise way. Be knowledgeable of Sea Pines Resort standards as it applies to beverage service.

 

  • Memorize table numbers, station numbers, and contents of stations as they apply to the number of servers working.  Memorize pivot points of each guest at each table.

 

  • Exhibit a sense of teamwork, pride and confidence at all times, be friendly and smile with the guests as well as with other employees.

 

  • Become familiar with all special coupons, discounts and payments accepted at the resort and how to process them through MICROS.

 

  • Have thorough understanding of hours of operations for all Sea Pines Resort outlets as well as entertainment and special event schedules.

 

  • Become proficient in cash handling and ‘point of sale’ check administration as well as become familiar on how to process ‘to go’ orders.

 

  • Become familiar with all Restaurant Daily paperwork as it applies to the operation of each shift.

 

  • Each employee is expected to carry out all reasonable requests by management, which the employee is capable of performing.

 

 

REQUIRED SKILLS DETAILS

Basic English-language oral and written skills for understanding, interpretation, and completion of assignments. Effective oral communication skills necessary to provide courteous, responsive service to students, employees, and guests.

Requires standing/walking/bending throughout shift and ability to lift up to 50 lbs.

Great customer service skills

Able to work all shifts and flexible schedules including weekends and holidays

Excellent communication skills and an eye for detail and the ability to multi-task.

Ability to follow instruction and abide by guidelines are required.

Mature judgment and professionalism in handling all matters

Ability to read, write, and understand orders

 

Standing and walking during entire shift covering large areas

Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes

Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs

Essential hand/eye coordination

Work is normally performed in a typical interior restaurant/bar work environment

Noise level is moderate to high

Limited exposure to physical risk

Moderate physical effort required

Some tasks involve climbing stairs, bending, stooping, kneeling, and lifting 50 pounds, using proper lifting techniques.

 

REQUIRED EXPERIENCE


Previous experience serving customers either in a restaurant or banquet setting.

One to four years education at the high school level or equivalent education and experience that provides the required knowledge, skills and abilities.

 

N/A

LOCATION, POSITION TYPE AND SALARY DETAILS


All Food and Beverage Outlets

Hilton Head Island, SC

Seasonal/Temporary

$10.00/hour