Job Details

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JOB DESCRIPTION

Reservations

Reservations Agent is responsible for selling, booking, and following up social reservations as well as up-selling Sea Pines amenities.

 

Sell accommodations to social guests and book reservations including selling callers on use of Sea Pines amenities (golf, tennis, recreation, etc.).

Book walk-ins, owners and friends of owners, and real estate referrals.

Follow-up activities on existing reservations by collecting deposits, mailing confirmations, calling guests regarding moves, processing cancellation requests, running reports to monitor bookings, etc.

Other activities include processing brochure requests; evaluating units; updating reservation reference manual; viewing new properties; responding to E-mail; supporting Front Desk; etc.

REQUIRED SKILLS DETAILS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.  Physical demands are those for an office environment with high levels of telephone usage and computer keyboarding.  At times, stress can build from time limitations, customer demands, and constant telephone usage.

REQUIRED EXPERIENCE


High school diploma or general education degree.  Computer skills including ability to use computer-based reservations systems and personal computer response to E-mail requests. Customer service and telemarketing/sales skills and experience are highly desired. Need  technical skills/knowledge of resort computer system/front desk procedures.  Light typing skills beneficial.

Prior experience in leisure reservations, golf sales is preferred. Knowledge of the game of golf is beneficial. 

 

Valid Driver's License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort

Hilton Head Island, SC 

Full-time, Regular

Commensurate with experience