Job Details

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JOB DESCRIPTION

90-920

This role is to be the first point of contact for employees and/or guests with technology related issues.  This includes: installing, updating, configuring, maintaining, and optimizing all desktop hardware, software and network communication links while ensuring minimal operational downtime. This person will also: diagnose, resolve, and document hardware and software problems in a timely and accurate fashion, and provide end user training as required.

  • Provide frontline technical support to  resort employees and guests
  • Troubleshoot hardware and software applications for all internal customers, such as operations and other business departments within the organization
  • Install and support printers, multifunction devices and scanners
  • Support end-users of Exchange/O365 email system
  • Troubleshoot, upgrade and maintain equipment, systems, and software as required
  • Maintains and supports:  Windows 7 clients, Accounting Applications, Reservation & Property Management systems, Micros Point-of-sale, Microsoft Office and other software applications
  • Troubleshoot and support corporate mobile devices(laptops, tablets, cellular phones)
  • Troubleshoot and support corporate VOIP telephony equipment
  • Terminate and troubleshoot Ethernet and coaxial cabling
  • Manage multiple task and competing priorities to meet deadlines or objectives
  • Additional IT support duties as necessary
  • Works varied shift as necessary, to include evening, weekend or on-call work as required.

 

ESSENTIAL FUNCTIONS
·         Organization and Communication:
o   Communicate with end users before, during, and after issues are resolved to ensure high level of satisfaction and customer service.
o   Communicate status of issues with departmental management team.
o   Maintain IT hardware/software inventories.
·         Initiative and Learning:
o    Demonstrate a willingness and ability to learn basic functionality of resort systems as well as the network infrastructure.
o    Demonstrate initiative and resourcefulness when finding solutions to problems.
·          Other duties:
o    Ad hoc training of end users to help ensure more efficient use of available technology, systems and tools.

 

o    Adherence with company policy and regulations.

REQUIRED SKILLS DETAILS

Must haves:
·         Strong verbal and written communication skills.
·         Ability to process verbal or written instructions effectively.
·         Ability to effectively communicate technical concepts and information to a largely non-technical user base.

Basic addition, subtraction, division and multiplication are a necessary skill for this position.  Quantitative reasoning will be used solve practical problems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The employee frequently is required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

This position functions with a minimum of direct supervision and requires the individual to be a self-starter, self-motivated, and have the ability to prioritize effectively.

COLLABORATIVE SKILLS
The ability to interact with internal and external customers to drive problem resolution and maintain operational efficiency. Work effectively with internal and external team members and vendors.

Must have excellent communications and customer-service skills. Capable of handling difficult problems or situations professionally.  Good listening skills are needed to facilitate problem solving.  

  • Strong background with Microsoft Operating Systems
  • Strong background with Microsoft Office Productivity suite
  • Proficiency in troubleshooting technical problems
  • Proficiency in business desktop applications
  • Working knowledge of networking protocols such as TCP/PIP, DHCP, DNS
  • Working knowledge of network fundamentals (Wireless, layer 2 & 3 switching, VLANs)
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is frequently exposed to outside weather conditions.  The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock.  The noise level in the work environment is usually moderate. 

REQUIRED EXPERIENCE


  • High school diploma or equivalent required, 4-year degree preferred.
  • 2-4 years hands on IT experience, preferably in resort technology support capacity.
Valid Driver’s license
IT industry certifications a plus

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort

Hilton Head Island, SC

Full-Time/Regular

Commensurate with experience