Job Details

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JOB DESCRIPTION

Inn & Club at Harbour Town

Greets and assists guests with parking and checking in, assists with rooming guests, and provides special services as needed to make guests' stays more enjoyable.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Greet guests, open vehicle doors for guests where practical, and provide information regarding parking and checking in. 

 

Secure guest luggage and personal items prior to checking in or after checking out.

 

Valet-park guest vehicles and retrieve the vehicles at the guests' requests in a timely, effective, and courteous manner.

 

Assist Butlers with rooming guests.  When rooming guests, explain critical information regarding safety and comfort, special features of the rooms, and use of Inn facilities.

 

Interact with Housekeeping, Food & Beverage, and Inn Butlers to make guests' stays more enjoyable.

 

Explain resort amenities to guests and answer inquiries pertaining to shopping, dining, entertainment, and travel directions.

 

When rooming guests, walk the halls and clear them of room service items, trash, etc.

 

Receive special requests from guests and meet their needs in a timely, effective, and courteous manner.

 

Ensure that guests consistently receive prompt, cordial attention at all times, including personal recognition and appreciation for their visiting the Resort.

 

Attend Inn Staff Meetings and participate in on-going training and development.

 

Assist with housekeeping and janitorial duties, as needed, inside and outside the Inn.

 

Prepare guest packets and other clerical work as needed.

REQUIRED SKILLS DETAILS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds (high level of lifting, loading, and moving luggage, golf bags, etc.).  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

REQUIRED EXPERIENCE


High school diploma or general education degree and minimum of six months related experience and/or training; or equivalent combination of education and experience.  Good customer service and communication skills are essential.  Mechanical aptitude needed. 

Valid Driver's License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort's Inn & Club at Harbour Town

Hilton Head Island, SC

Full-Time/Regular

$10.00 per hour