Job Details

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JOB DESCRIPTION

060217-KK

Meets the Surf Ship Retail needs of members and guests by providing excellent customer service in an efficient manner by performing the following duties. Must represent the best of Sea Pines.

Greets members and guests of Resort, makes them feel welcome, and helps meet their needs.

Spreads hospitality and good will among all members and guests of the Resort.

Answers questions from customers regarding merchandise for sale and available playing time.

Has thorough knowledge and understanding of merchandise and equipment for resale.

REQUIRED SKILLS DETAILS

The impact of decision-making and the potential gain or loss to the resort in performing the job responsibilities.

The decision-making must ensure good guest service balanced with shop sales revenue. This position has the ability to affect directly Resort revenue. There are considerable resort liability issues in failing to perform the job responsibilities. Increased resort revenues from Racquet Club sales as well as additional Resort business can result from high levels of performance in the job.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute quickly correct change. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The employee will not be required to lift anything heavier than a telephone. Also, the employee will never work alone.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving members, guests, suppliers, equipment, and supplies in a timely and effective manner. Needs efficient time-management skills. May work unsupervised for extended periods of time. Is empowered within Resort and department guidelines to satisfy customer complaints.

Personal integrity is a must and must maintain a professional manner with the public . Ability to interact effectively with guests, members, and customers of diverse ages, backgrounds, and interests. Ability to project a service-mentality with a warm, caring attitude while maintaining order and efficiency. Individual must be responsible and have the maturity to be able to work alone. Must have good guest-service skills and be capable of handling effectively difficult guests and guest complaints. Must be able to work in a teamwork environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

REQUIRED EXPERIENCE


Prior retail experience.

None

LOCATION, POSITION TYPE AND SALARY DETAILS


The Beach Club Surf Shop at The Sea Pines Resort

Hilton Head Island, SC

Temporary, Seasonal, Part-time

$9.00 per hour