Job Details

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JOB DESCRIPTION

Catering & Conference Services

Professionally interact with each conference, social and golf group as assigned by the Director of Group Sales & Conference/Catering Services. Act as the liaison for the conference meeting planner in all aspects of the planning, execution and follow-up of the group’s program. Ensure that the group receives a consistent product to The Sea Pines Resort’s standards, while maximizing profitability and protecting the quality of the guest experience. This position is also the on-site contact/concierge for each group and determines the ongoing needs in a manner that leads to repeat bookings. All Conference Services Managers, Coordinators and Catering/Wedding Specialists Managers and Food & Beverage Operations Mangers work as a team and assist each other as needed. Assist all members of the Conference Services team in other areas of Conference/Catering Services as needed or assigned.

*For this role, we are looking for someone with Golf Group Background*

 

Primary responsibilities will be:

· Coordination and service of all in-house meetings and events

· Sales, coordination and service of social/local/property owner events

Responsible for working with the conference/social/golf group meeting planner in coordinating all details of the conference planning to include, but not limited to: lodging, meetings and events, activities and recreation. These needs must be clearly communicated to each Sea Pines department and appropriate outside vendors via standard Sea Pines documents (Group Resumes, Banquet Event Orders, Golf Group Checklists, etc.).

Secondary responsibilities will be:

· Training to coordinate all other types of groups and events to include corporate groups and weddings

         o Servicing of corporate groups as needed

         o Servicing of weddings if 3rd wedding is booked in 1 weekend

· Training as a Banquet Supervisor to better understand Catering operations as a whole and to assist the Banquet Managers when business levels require an additional supervisor in the Banquet Department

On-site coordinator/concierge for in-house groups.

Monitors group meeting rooms and quality of set-up and arrangements.

Utilizes a hands-on, participative management style and provides ongoing feedback to the Banquet Manager and Senior Conference Services Manager to ensure consistent improvement in banquet/catering service and profitability.

Instill a guest service attitude in all employees.

Assist Conference Sales with assessing group satisfaction with facilities, service, and amenities and with efforts to rebook group.

Early mornings, evenings and weekends are often required of this position.

REQUIRED SKILLS DETAILS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EXPERIENCE


Bachelor's degree (B.A. or B.S.) from four-year college or university; Minimum of one to two years-experience in conference coordination or management in the hotel/resort industry; or equivalent combination of education and experience.

Good understanding of Hotel/Resort Front Office, Reservations, Sports, and F&B operations. Basic understanding of the game of golf. Must have a working knowledge of computer operations including personal computers, Internet, and spreadsheet applications. Superior customer service and telephone sales/service skills and experience are needed.

Valid Driver's License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort

 

Hilton Head Island, SC

Full-Time/Regular

Salary; Commensuates based on experience.