Job Details

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JOB DESCRIPTION

Catering & Conference Services

Professionally interact with each conference, social and golf group as assigned by the Senior Conference/Catering Services Manager. Act as the liaison for the conference meeting planner in all aspects of the planning, execution and follow-up of the group’s program. Ensure that the group receives a consistent product to The Sea Pines Resort’s standards, while maximizing profitability and protecting the quality of the guest experience. This position is also the on-site contact/concierge for each group and determines the ongoing needs in a manner that leads to repeat bookings. All Conference Services Managers, Coordinators and Catering/Wedding Specialists Managers and Food & Beverage Operations Mangers work as a team and assist each other as needed. Assist all members of the Conference Services team in other areas of Conference/Catering Services as needed or assigned.

Primary responsibilities will be:

· Coordination and service of all in-house meetings and events

· Sales, coordination and service of social/local/property owner events

Responsible for working with the conference/social/golf group meeting planner in coordinating all details of the conference planning to include, but not limited to: lodging, meetings and events, activities and recreation. These needs must be clearly communicated to each Sea Pines department and appropriate outside vendors via standard Sea Pines documents (Group Resumes, Banquet Event Orders, Golf Group Checklists, etc.).

Secondary responsibilities will be:

· Training to coordinate all other types of groups and events to include corporate groups and weddings

         o Servicing of corporate groups as needed

         o Servicing of weddings if 3rd wedding is booked in 1 weekend

· Training as a Banquet Supervisor to better understand Catering operations as a whole and to assist the Banquet Managers when business levels require an additional supervisor in the Banquet Department

On-site coordinator/concierge for in-house groups.

Monitors group meeting rooms and quality of set-up and arrangements.

Utilizes a hands-on, participative management style and provides ongoing feedback to the Banquet Manager and Senior Conference Services Manager to ensure consistent improvement in banquet/catering service and profitability.

Instill a guest service attitude in all employees.

Assist Conference Sales with assessing group satisfaction with facilities, service, and amenities and with efforts to rebook group.

Early mornings, evenings and weekends are often required of this position.

REQUIRED SKILLS DETAILS

The impact of decision-making and the potential gain or loss to the resort in performing the job responsibilities. Rebooking group sales business is a primary driver of resort operating profits from lodging, sports/recreation and catering sales. There are considerable resort liability issues in failing to perform the job responsibilities. Increased resort revenues from both new and repeat business can result from high levels of performance in the job.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to verbally describe an intangible resort experience, and to detail specific daily events. Ability to write reports, business correspondence and procedures for others to follow. Ability to present information effectively and respond to questions from managers, clients, guests, and co-workers.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply mathematical skills to business management concepts for forecasting, planning, budgeting, and Profit/Loss accounting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of written or verbal instructions.

Requires exceptional human relations skills for communicating with a very diverse clientele for relationship building, resolution of conflicts and closing of sales. Must be able to work effectively through many other resort departments (Conference Sales, Front Office, Reservations, and Sports/Recreation, etc.) and outside vendors (Rental companies, florists, photographers, etc.) to meet client needs. Ability to interact effectively with guests, vendors and employees of diverse ages, backgrounds, and interests. Must be very responsible with a strong work ethic and be self-motivated.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and risk of UV radiation. The noise level in the work environment is usually moderate.

REQUIRED EXPERIENCE


Bachelor's degree (B.A. or B.S.) from four-year college or university; Minimum of one to two years-experience in conference coordination or management in the hotel/resort industry; or equivalent combination of education and experience.

Good understanding of Hotel/Resort Front Office, Reservations, Sports, and F&B operations. Basic understanding of the game of golf. Must have a working knowledge of computer operations including personal computers, Internet, and spreadsheet applications. Superior customer service and telephone sales/service skills and experience are needed.

Valid Driver's License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort

(various outlets/venues within the Resort)

Hilton Head Island, SC

Full-Time/Regular

Salary; Commensuates based on experience.