Job Details




This position is a blend of three specific disciplines that mesh well together, maintenance, safety, and sustainability.

1) One of the objectives is to develop, manage and maintain a departmental specific company-wide safety program under the supervision of the Facility Maintenance Director.

2) Perform preventative and repair maintenance tasks.

3) Refine, document, and implement our sustainability program.

4) Safety and Health Management: Ability to assess and develop safety procedures in relation

to overall agency/university safety policies applicable to trades areas supervised. Ability to

obtain input from other supervisors for those safety matters requiring development of in-house

safety rules. Ability to train other supervisors in safety and health requirements.

Manage all certifications and inspections including but not limited to: Elevator, MSDS, fire extinguishers, fire detection systems, security systems, HVAC systems, water filters, AED, vertical garage doors, sliding doors, keys/locking systems, equipment serial number/log, backflow preventers, kitchen hood systems, and other building equipment and all staff specific training.

Provide CPR/AED certification classes. Set up safety meetings for staff from all departments.

Perform routine preventative maintenance and repair work orders as directed by the maintenance manager and the Director of facility services. Manage work order systems to keep track of status of work orders and follow-up with vendors and subcontractors. Review work order system for efficiency. Track utility usage and identify areas of improvement and energy savings.

Develop, document, and maintain sustainability initiatives.


1) Review work areas for safety hazards and develop plan to alleviate risk. Investigate incident reports for root causes. Work with HR to complete documentation.

2) Review areas for sustainability practices and develop plan to improve area performance. Work with area managers to ensure SOP are being followed.

3) Manage work order systems and distribute and follow up on quality of jobs completed by staff and contractors.

4) Trouble shoot electrical and mechanical components including light fixtures switches and receptacles, exhaust fans, ceiling fans, water heaters, other appliances, windows and doors , screen doors and their track mechanisms, locks, hinges, capable of patching drywall and towel holders.

5) Troubleshoot HVAC and analyze if it is simple items such as tripped breaker or if Service Company needs to be contacted.

6) Perform general repair maintenance and preventative maintenance.

7) Troubleshoot Plumbing issues involving leaking faucets and pipes. Capable of repairing and replacing faucets, ice makers, toilets and dishwashers.

8) Learn building related technologies including building automation systems.

9) Ability and motivation to perform preventative maintenance and aggressively seek out additional duties. Self-motivating.


Environmental Health and Safety training, Knowledge of utilities, invoicing, costs and analytical skills used to identify potential savings. General carpentry, plumbing and electrical and managerial skills.


Methods used in maintenance including basic knowledge of the following trades: carpentry, plumbing, glass replacement, painting, masonry, appliance repair, and electrical wiring; standard practices and tools used in the maintenance and repair of building facilities; safety practices and procedures related to the building trades; basic math to add, subtract, multiply, and divide.

Ability to maintain budgets, manage small projects coordinate with vendors performing tasks in a safe manner.



a) Use a variety of hand tools and equipment; communicate effectively in both oral and written form; receive and give instructions, and prepare work orders and reports; measure distance and calculate quantities; read blueprints; computer literate with standard office programs.

b) Assist in planning and directing the work of contractors to ensure completion of inspections and work, etc.

c) Develop and maintain effective working relationships with other staff, and rental guests.


a) Possession of a valid South Carolina driver's license; willingness to work outside (if necessary) in inclement weather.

b) Maintain appearance and able to interact with guest and inform them of activities that are going on within the resort.

c) Employees need to maintain clean appearance with well-trimmed facial hair and well maintained clothing. Individuals need to be prepared to change clothes if needed to be odor free when dealing with resort guests.


The decision-making must ensure superior guest service while seeking to maximize resort sales revenue. Considerable direct costs (refunds, rebates, etc.) may occur if guests are displeased with their experience. Increased resort revenues from up-selling, cross-selling, and additional business can result from high levels of performance in the job. The Front Desk Manager directs the delivery of guest experiences for Sea Pines Homes and Villas rentals which provides over $1 million per year, of operating income.

Ability to read, analyze, and interpret documents such as general business periodicals, professional journals, technical procedures, sales forecasts, Lodging reports, operating instructions, and procedure manuals.

Must have strong verbal and written communication skills with ability to write reports, business correspondence, and procedure manuals. Have the capability to effectively present information and respond to questions from other managers, clients, guests, and the general public. Ability to speak easily and effectively with a diverse mixture of guests and other departments in the resort. Must be able to effectively communicate company policy and procedures (verbally and in writing) to guests, vendors, real estate agents, and co-workers.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and to apply them as needed on the job. Ability to analyze trends and apply concepts such as probability and statistical inference to practical situations involving forecasts, guest satisfaction, and revenue projection.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

This position functions with a minimum of direct supervision. Decisions related to safety, sustainability or facility related issues must be made quickly and effectively based on a thorough knowledge of OSHA standards, facility standards, and Resort guidelines. Must be responsible, self-motivated, self-directed and able to react quickly and

effectively. Able to adjust to a dynamic work environments in handling requests in a courteous, friendly, and efficient manner.

Ability to interact effectively in-person and by telephone with directors, managers and resort team members, as well as with vendors and contractors. Must have excellent communications and guest-service skills. Capability of handling difficult tasks and situations independently or with direction from management. High requirement for communication/interactions with others inside and outside the Resort.

None, other than self-management.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. Physical demands are those for an office environment with high levels of telephone usage and computer keyboarding. At times, stress can build from time limitations, customer demands, and heavy telephone usage.


Bachelor's degree and minimum of two years of related Safety & Sustainability experience and/or training in a Resort/Hotel industry setting; or equivalent combination of education and experience.

Good understanding of accounting principles & practices.

Strong computer skills with ability to us run reports and respond to property inquiries (maintenance, safety, sustainability, etc.).

Extremely strong problem-solving and organizational skills.

Progressively responsible experience in building maintenance and repair and/or building trades.

Able to identify safety hazards throughout the resort, develop and implement resolution. Perform duties in a safe manner.


- Valid Driver's License

- CPR/AED Certification

- OSHA Certification


- Other industry related certifications


The Sea Pines Resort

Hilton Head Island, SC

Full-Time / Regular

Hourly; Commensurate based on experience.