Job Details

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JOB DESCRIPTION

032018

The Golf Sales Agent’s primary responsibility is selling tee times and packages on The Sea Pines Resort's three premier courses. This agent will also assist the Reservations Agents with selling, booking, and following up social reservations as well as up-selling Sea Pines amenities. Reports directly to Leisure Golf Sales Manager.

· Sell and accurately book tee times and packages on all resort courses.
 
· Promptly and efficiently respond to leads generated through Seapines.com or any other outlets.
 
· Process tee times reservations booked online.
 
· Assist with quotes, reservations and correspondence with third party wholesale customers. Responsible for proper communication of applicable rates seasonally, reservation confirmations and securing payment.
 
· Sell accommodations to social guests and book reservations for the Inn at Harbour Town as well in homes and villas on the Sea Pines rental program.
 
· Perform follow-up activities on existing reservations by collecting deposits, mailing confirmations, calling guests regarding moves, processing cancellation requests, etc.

REQUIRED SKILLS DETAILS

The impact of decision-making and the potential gain or loss to the resort in performing the job responsibilities.
 
The decision-making must ensure good guest service while seeking to maximize resort sales revenue. Considerable direct costs (refunds, rebates, etc.) may occur if guests are displeased with their reservations. Increased resort revenues from up-selling, cross-selling, and additional business can result from high levels of performance in the job. This position books, on average, $1 million in social guest rentals annually.

Ability to read and interpret documents such as sales forecasts, Lodging reports, operating instructions, and procedure manuals. Need good verbal skills including grammar and diction. Ability to speak easily and effectively with a diverse mixture of guests and other departments in the resort.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to apply them as needed on the job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Strong computer skills with the ability to learn and effectively use a variety of software systems. Must have a working knowledge of golf. Sales experience is desirable. Ability to present information quickly and effectively. Ability to interact effectively (sales) by telephone with guests, members and clients. Ability to project a service-mentality with a caring attitude while maintaining efficiency and resort revenue optimization. Must have excellent communication and guest service skills and be capable of effectively handling difficult guests and guest complaints.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or computer form. Often works alone so must be able to react quickly and effectively in handling requests in a courteous, friendly, and efficient manner. Must be responsible, self-motivated, and self-directed. Agents decide with almost every call what accommodation would best fill the callers needs and to sell those accommodations and other amenities to their client. The majority of reservations are booked and/or canceled with no need of supervisory approval/intervention. Agents are responsible for assuring their clients receive the accommodations they were sold and for responding to any misunderstandings regarding such accommodations when necessary.

· Passionate about golf and how it enhances people’s lives
 
· Experience in the game of golf and an understanding of the golf services available at The Sea Pines Resort as well as other local and noteworthy courses
 
· Relentlessly focused on a great customer experience
 
· Positive and enthusiastic, taking joy in other’s successes as well as your own
 
· Accountable for results
 
· Able to communicate in an engaging and understandable manner about all of the golf related services that the resort offers in order to close business
 
· Independent thinker; detail oriented; team player
· Passionate about golf and how it enhances people’s lives
 
· Experience in the game of golf and an understanding of the golf services available at The Sea Pines Resort as well as other local and noteworthy courses
 
· Relentlessly focused on a great customer experience
 
· Positive and enthusiastic, taking joy in other’s successes as well as your own
 
· Accountable for results
 
· Able to communicate in an engaging and understandable manner about all of the golf related services that the resort offers in order to close business
 
· Independent thinker; detail oriented; team player
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the work environment is usually quiet. Physical demands are those for an office environment with high levels of telephone usage and computer keyboarding. At times, stress can build from time limitations, customer demands, and constant telephone usage.

REQUIRED EXPERIENCE


· Bachelor’s degree in sales, marketing, or hospitality management preferred
 
· Successful history in delivering sales success (golf sales experience preferred)
 
· Superior communication, negotiation, and customer service skills

Valid Driver’s License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort Welcome Center

Hilton Head Island, SC

Full-Time/Regular

Commensurate on experience