Job Details

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JOB DESCRIPTION

04092018

The Senior Sales Manager will be responsible for assisting the Director of Group Sales, Catering & Conference Services in leadership, coaching and mentoring of the group sales managers and support staff.

ESSENTIAL DUTIES & RESPONSIBILITIES
 
· Training, supervising and working with the sales team
 
· Driving team strategic outbound prospecting effort
 
· Achieving or exceeding personal sales goals
 
· Assisting the Director of Sales, Catering & Conference Services with group forecast/pricing
 
· Developing and implementing strategies to increase business throughout the resort
 
· Initiate the preparation of proposals and contracts to achieve sales goals
 
· Attend weekly sales departmental meeting and other scheduled meetings to support business operations
 
· Conduct site inspections with potential customers and third party agencies
 
MINIMUM REQUIREMENTS
 
· The ideal Senior Sales Manager candidate will have at least five years of experience as a Sales Manager with a proven track record of success
 
· Demonstrated ability to achieve sales goals
 
· Proactive sales approach; assertive and fast-paced, driven to succeed
 
· Track record of developing long term relationships
 
· Ability to quickly evaluate alternatives and decide on a plan of action
 
· Clear, concise written and verbal communication skills
 
· Working knowledge of MS Word, Excel and Outlook
 
· Knowledge of DELPHI and Visual One a plus!
 
SKILLS & ABILITIES
 
· Demonstrate effective negotiating skills
 
· Listen, and read the customer; identify needs and respond accordingly
 
· Strategically driven to get results
 
· Translate customer wants and needs into success for the customer and resort
 
· Quickly evaluate alternatives and decide on a plan of action
 
· Use clear, concise written and verbal communication skills
 
OTHER REQUIREMENTS/CHARACTERISTICS
 
Have high performance standards, a high level of enthusiasm and thrive in a fast-paced team environment.

REQUIRED SKILLS DETAILS

The impact of decision-making and the potential gain or loss to the resort in performing the job responsibilities.
 
The decision-making must ensure excellent guest service while seeking to maximize resort sales revenue. Increased resort revenues from up-selling, cross-selling, and additional business can result from high levels of performance in the job. Considerable direct costs (refunds, rebates, etc.) may occur if guests are displeased.

Ability to read, analyze, and interpret documents such as general business periodicals, professional journals, technical procedures, sales forecasts, Lodging reports, operating instructions, and procedure manuals. Must have strong verbal and written communication skills with ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, guests, and the general public

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and to apply them as needed on the job. Ability to analyze trends and apply concepts such as probability and statistical inference to practical situations involving forecasts, guest satisfaction, and revenue projection.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Strong organizational skills needed along with patience in dealing with a diverse customer base. Strong memory retention skills needed along with time management. Decisions related to guest problems or needs must be made quickly and effectively based on a thorough knowledge of rates, accommodations, facilities, and Resort guidelines. Must be responsible and able to react quickly and effectively. Is sufficiently flexible to adjust to a dynamic work environment in handling requests in a courteous, friendly, and efficient manner.

Ability to interact effectively directly and by telephone with guests of diverse ages, backgrounds, and interests. Must have excellent communications and guest-service skills and be capable of handling effectively difficult guests and resolving guest complaints. Good listening skills are needed to facilitate problem solving. High requirement for communication/interactions with others inside and outside the Resort. Travel experience and understanding of foreign customs and cultures are great needs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, outside weather conditions, extreme heat, risk of electrical shock, and risk of solar radiation. The noise level in the work environment is usually quiet. Physical demands are those for an office environment with high levels of telephone usage and computer keyboarding. At times, stress can build from time limitations, customer demands, and heavy telephone usage. Flexible work hours and day/evening shift operations are involved.

REQUIRED EXPERIENCE


The ideal Senior Sales Manager candidate will have at least five years of experience as a Sales Manager with a proven track record of success. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.

Valid Driver’s License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort

Hilton Head Island, SC 

Full-time/Regular

Salary; Commensurate with experience.