Job Details

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JOB DESCRIPTION

02-100

Checks in and checks out guests, addresses guest concerns, and provides special services as needed to make guests' stays more enjoyable.

Greet, register, and assign lodging to guests, and introduce them to their rooms .in accordance with Forbes Travel Guide Standards.

When rooming guests, explain critical information regarding safety and comfort, special features of the rooms, and use of Inn facilities.

Interact with Housekeeping, Food & Beverage, Sports, Reservations, etc., to make guests' stays more enjoyable.

Explain resort amenities to guests; answer inquiries pertaining to shopping, dining, entertainment, and travel directions; and book reservations as needed.

Make/move reservations, provide transportation, transmit and receive messages, etc.

Receive F&B room service requests from guests and deliver the room service in accordance with Forbes Travel Guide Standards.

Receive special requests from guests and meet their needs in a timely, effective, and courteous manner.

Ensure that guests consistently receive prompt, cordial attention at all times, including personal recognition and appreciation for their visiting the Resort.

Settle guest charges, collect payment, and check them out.

As needed, valet-park guest vehicles and retrieve the vehicles at the guests' requests in a timely, effective, and courteous manner.

Collect guests' shoes for shining, shine them, and return them before 6:00 a.m.

Deliver morning newspaper(s) and special announcements as needed each day.

Walk the halls and clear them of room service items, trash, etc., at least twice per shift.

Assist with housekeeping, turndown, and janitorial duties, as needed, inside and outside the Inn.

Prepare guest packets, post charges, and other clerical work as needed.

REQUIRED SKILLS DETAILS

Ability to read and interpret occupancy forecasts, work instructions, safety rules, daily logs, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively, efficiently, and courteously to guests, vendors, and employees of organization. Ability to converse in foreign language very desirable.

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages. etc., and to apply them as needed on the job. Ability to analyze trends and for forecasts, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Strong organizational skills needed along with patience in dealing with a diverse customer base. Strong memory retention skills needed along with time management. Decisions related to guest problems or needs must be made quickly and effectively based on a thorough knowledge of rates, accommodations, facilities, and Resort guidelines. Must be responsible and able to react quickly and effectively. Is sufficiently flexible to adjust to a dynamic work environment in handling requests in a courteous, friendly, and efficient manner.

Ability to interact effectively directly and by telephone with guests of diverse ages, backgrounds, and interests. Must have excellent communications and guest-service skills and be capable of handling effectively difficult guests and resolving guest complaints. Good listening skills are needed to facilitate problem solving. High requirement for communication/interactions with others inside and outside the Resort. Travel experience and understanding of foreign customs and cultures are great needs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, outside weather conditions, extreme heat, risk of electrical shock, and risk of solar radiation. The noise level in the work environment is usually quiet. Physical demands are those for an office environment with high levels of telephone usage and computer keyboarding. At times, stress can build from time limitations, customer demands, and heavy telephone usage. Flexible work hours and day/evening shift operations are involved.

REQUIRED EXPERIENCE


Minimum of two years of college (hospitality school preferred) and minimum of six months related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.

S.C. driver's license or other state license that is free of violations that would restrict commercial insurance qualification.

LOCATION, POSITION TYPE AND SALARY DETAILS


The Inn & Club at Harbour Town inside Sea Pines Resort

Hilton Head Island, South Carolina

Full-Time

$14.00/hour