Job Details

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JOB DESCRIPTION

Harbour Town Yacht Basin

Take dockage reservations, check-in boaters on arrival, provide concierge services for in house guests. Take charter fishing reservations, check-in fishing groups and monitor charter payments.

Monitor fuel dock and ensure all fuel pumped is accounted for. Maintain retail inventory and keep office and retail area clean. Work with the general public in concierge capacity.

· Sell marina and resort on the phone. Book dockage reservations. Using VHF radio and/or phone, direct boaters to their slip and check-in guest on arrival.

· Book fishing charters by phone and for walk-ins, check-in on arrival and take payments.

· Monitor fuel dock, make sure all fuel pumped is paid for or charged to unit.

· Assist daily boating guests with short term dockage.

· Keep retail store stocked

· Keep office and store neat and presentable

· Assist all guests with questions.

· Prepare end of day accounting reports including deposits and balancing sales.

· Monitor and keep daily fuel inventory

· Perform duties of dockhand on occasion, including assists boating guests at the dock and fuel dock, and empty trash on the docks.

REQUIRED SKILLS DETAILS

Fast paced work environment requires ability to perform different tasks simultaneously. Must be able to multi-task. Noise level can be hectic with phones, VHF and customer/personnel conversations constantly. Job can be stressful as a result of time limitations, customer demands and constant phone and VHF interactions.

REQUIRED EXPERIENCE


High school diploma or general education degree. Additional education a bonus. Computer skills including the ability to use computer-based reservations systems, on-line reservation systems and personal computer response to email requests. Customer service skills are highly desired. Typing and calculator skills are beneficial.

Prior experience in working with the public, boating skills and general boating knowledge is beneficial.

Valid Driver’s License

Beneficial: USCG License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort

Hilton Head Island, SC

Fulltime & Part-time

Based on experience