Job Details

CLICK HERE TO APPLY

JOB DESCRIPTION

Inn & Club at Harbour Town

Supervises day-to-day operations, guest relations, and front office activities at the The Inn and Club at Harbour Town and assists in training staff on highest level of guest service in accordance with Forbes five star standards, problem solving, and improved efficiency. In absence of Front Office Manager and the General Manager acts as Manager on Duty. When needed, acts directly as Front Desk and Concierge Agent in checking in/out guests, addressing guest concerns, and providing special services as needed to make guests' stays more enjoyable.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Acts as manager on duty in absence of Front Office Manager and the General Manager.

Assists in training Butler Service team members and Bell staff to perform their functions according to the highest level of guest service, safety, productivity, and efficiency.

Assists Front Office Manager with daily operating procedures, record keeping, reporting, forecasting, and follow up with guests, vendors, and staff.

Analyzes reservations for occupancy and special guest needs, schedules shift staffing, and allocates resources as needed.

Coordinates priorities with Housekeeping, Maintenance, and Food and Beverage teams.

Trains interns and junior staff members in Front Desk and Concierge operations, responding to guest needs, and resolution of guest problems.

Assists the General Manager and the Front Office Manager in leading routine departmental team meetings for communications and improvement.

Performs duties of Front Desk and Concierge Agent when needed.

REQUIRED SKILLS DETAILS

Indirect supervision of 1-6 Front Office employees during shift operations

REQUIRED EXPERIENCE


Minimum of three years of college (hospitality school preferred) and minimum of one year of related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.

Valid Driver's License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort - Inn & Club at Harbour Town

Hilton Head Island, SC

Full time

Based on experience