Job Details

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JOB DESCRIPTION

Welcome Center

Supervises day-to-day operations, guest relations, and front office activities at the The Sea Pines Resort Welcome Center. In absence of Front Office Manager and the Assistant Front Office Manager acts as Manager on Duty. When needed, acts directly as Front Desk and Concierge Agent in checking in/out guests, addressing guest concerns, and providing special services as needed to make guests' stays more enjoyable.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Acts as manager on duty in absence of Front Office Manager and the Assistant Front Office Manager.

Assists Front Office Manager with daily operating procedures, record keeping, reporting, forecasting, and follow up with guests, vendors, and staff.

Analyzes reservations for occupancy and special guest needs, schedules shift staffing, and allocates resources as needed.

Coordinates priorities with Housekeeping, Maintenance, and Food and Beverage teams.

Trains interns and junior staff members in Front Desk and Concierge operations, responding to guest needs, and resolution of guest problems.

Assists the Assistant Front Office Manager and the Front Office Manager in leading routine departmental team meetings for communications and improvement.

Performs duties of Front Desk and Concierge Agent when needed.

REQUIRED SKILLS DETAILS

Indirect supervision of 1-6 Front Office employees during shift operations

REQUIRED EXPERIENCE


Minimum of three years of college (hospitality school preferred) and minimum of one year of related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.

Valid Driver's License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort Welcome Center

Hilton Head Island, SC

Full time

Based on experience