Job Details

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JOB DESCRIPTION

Bicycle Shop

The Bicycle Shop Supervisor is responsible for assisting with the management of the Bicycle Shop operation including bicycle rentals and deliveries (walk-ins and advance reservations), bicycle repairs, and retail sales. Duties include supporting the Bicycle Shop Manager with staff training and supervising, reservations, facility maintenance, and providing a high level of guest service.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently

ESSENTIAL DUTIES & RESPONSIBILITIES :

Essential:

· Strong guest service background. Ability to provide a high level of service and a quality and safe experience for our guests and residents.

· Previous recreation experience or hospitality service experience.

· Computer literate in MS Office applications.

· Must be able to work flexible hours including most weekends and holidays.

· Capable of multi-tasking.

· Professional appearance and demeanor.

· Valid driver’s license.

· Conducts on-the-job training as necessary and coordinates workflow based on guest needs and work demands.

· Completes necessary paperwork including delivery and pick up reports, daily rental charges, daily deposit reports, and incident reports.

· Ensures that the staff is properly attired and presents the appropriate appearance.

· Ensures that drivers are safely loading trucks.

· Ensures that vehicles are properly maintained.

· Ensures that bicycles are maintained properly and safely.

· Trains staff on proper procedures.

· Good mechanical skills and able to use hand tools, so as to repair and assemble bicycles.

· Routinely conducts bicycle deliveries and pickups throughout the resort.

· Review operations and conduct inspection in areas of responsibility to ensure desired standards of quality, service, cleanliness and controls are maintained. The ability to direct corrective action where required.

· The ability to develop relationships with residents, guests, group contacts, etc., to provide maximum personalized guest service.

· Properly handle reservations for guests.

· Execute daily opening and closing responsibilities according to set standards.

· Responsible for assisting with retail and fleet inventories and reconciliation.

· Assist with other Sea Pines Resort functions as necessary.

Desirable:

· Degree in recreation, hospitality, sport management, or similar.

· Previous experience as a recreation or hospitality employee or supervisor.

· At least 1 year of prior recreation or hospitality experience.

· First Aid, CPR, and AED certified.

REQUIRED SKILLS DETAILS

· Able to remain calm and react quickly when confronted with several tasks at once.

· Able to work with other operating departments on property.

· Able to work unsupervised and make decisions in Director’s absence.

· Maintain a positive and cooperative attitude, demeanor, and approach with guests and coworkers.

· Written and oral communication skills.

· Mathematical skills.

· Able to lift 50 pounds or more.

REQUIRED EXPERIENCE


· Degree in recreation, hospitality, sport management, or similar.

· Previous experience as a recreation or hospitality employee or supervisor.

· At least 1 year of prior recreation or hospitality experience.

Valid Driver's License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort - Bicycle Shop

Hilton Head Island, SC

Full-time

Hourly (Can be discuss during Interview Process)