Job Details

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JOB DESCRIPTION

Welcome Center Front Office

Checks guests into rental villas and homes, answers their needs while in-house, and checks them out at the end of their stays; and interacts with other departments to make guests' stays more enjoyable.

ESSENTIAL DUTIES & RESPONSIBILITIES :

*Greet, register, and assign lodging to guests, and check them in

*Settle guest charges, collect payment, and check them out

*Interact with Housekeeping, Owner Services, Reservations, Maintenance etc., to make guests' stays more enjoyable

*Act as concierge in explaining resort amenities to guests and answer inquiries pertaining to shopping, dining, entertainment, and travel directions .

*Prepare guest packets

*Make/move reservations, provide transportation, transmit and receive messages, etc.

*Ensure that guests consistently receive prompt, cordial attention at all times, including personal recognition and appreciation for their visiting the Resort.

*Issues work orders as needed to correct deficiencies in rental accommodations.

*Communicates significant issues and problems to Front Desk management and relevant departments and documents the issues and problems in the Lodging computer system.

REQUIRED SKILLS DETAILS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

REQUIRED EXPERIENCE


High school diploma or general education degree (some college work preferred) and minimum of six months related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.

Valid Driver's License

LOCATION, POSITION TYPE AND SALARY DETAILS


The Sea Pines Resort Welcome Center

Hilton Head Island, SC

Full-time

Can be discuss during the interview process.