To display assertive hospitality and friendly service to ensure total guest satisfaction.
Check station assigned to you prior to opening for cleanliness of work areas.
Serve guest order promptly and according to service manual.
Do all necessary set-up side work as per side work schedule.
Attend Pre-Shift at designated time.
Be aware of daily additions, soups, drinks and “86” items.
Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any questions about the menu in a direct, concise way.
Assist the host/hostess with prompt and courteous greeting and seating of guest.
Accurately practices service standards on a daily basis.
Can recite all menu items and ingredients of each item.
Can recite all Premium/Super Premium items – beer, wines, liquors and knows prices – can open bottle of wine.
Can ring up all to, close guest checks and does paperwork accurately.
Ensure the check is presented in a timely fashion.
Can answer basic questions, give directions and information about the resort and local areas.
Ensure timely beverage refills.
Uses daily opportunity to upsell when taking orders i.e. appetizers, desserts and beverages.
Practices “aggressive hospitality” as outlined in F&B Service Standard Manual.
Be able to operate Micros POS (where applicable). No voids or deletes without management’s written approval.
Ensures proper recording of all cash and credit tips and accurately records sales and tips.
Must be able to climb stairs multiple times per shift.
Must be able to carry a tray weighing 10-20 lbs. over shoulder.
Can answer all daily special questions.
Approaches the table in 45 seconds.
Introduces his/herself to guest.
Checks with guest often to ensure satisfaction.
Pre-busses his/her table, and ensures his/her stations are clean, safe and sanitary.
Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
Each employee is expected to carry out all reasonable requests by management, which the associate is capable of performing.
REQUIRED SKILLS DETAILS
Basic English-language oral and written skills for understanding, interpretation, and completion of assignments. Effective oral communication skills necessary to provide courteous, responsive service to students, employees, and guests.
Requires standing/walking/bending throughout shift and ability to lift up to 50 lbs.
Great customer service skills
Able to work all shifts and flexible schedules including weekends and holidays
Minimum of 18 years of age to serve alcoholic beverages and knowledge of ABC laws.
Excellent communication skills and an eye for detail and the ability to multi-task.
Ability to follow instruction and abide by guidelines are required.
Mature judgment and professionalism in handling all matters
Ability to read, write, and understand orders
Standing and walking during entire shift covering large areas
Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs
Essential hand/eye coordination
Work is normally performed in a typical interior restaurant/bar/casino work environment
Noise level is moderate to high
Limited exposure to physical risk
Moderate physical effort required
Some tasks involve climbing stairs, bending, stooping, kneeling, and lifting 50 pounds, using proper lifting techniques.
Previous experience serving customers either in a restaurant or banquet setting.
One to four years education at the high school level or equivalent education and experience that provides the required knowledge, skills and abilities.
LOCATION, POSITION TYPE AND SALARY DETAILS
All Food and Beverage Outlets
Hilton Head Island, South Carolina