The Owner Services Agent has the primary responsibilities of monitoring and maintaining the rental integrity of the lodging rental units assigned to him/her and tracking rental revenue and owner expenses for each unit.
On-site unit inspections, before arrival and after departure of guest
Owner communications and conferences
Other specific responsibilities include:
1. processing villa status change forms
2. securing estimates and approvals for maintenance and upgrading work
3. performing annual inventories and scheduling annual cleanings
4. preparing special reports
5. order, pick-up, and deliver inventory items for owners in their absence
6. follow up work, review vendor invoices, and resolve conflicts
7. maintaining owner files and reviewing owner statements
8. assist in procurement of units
REQUIRED SKILLS DETAILS
The impact of decision-making and the potential gain or loss to the resort in performing the job responsibilities.
The decision-making must ensure good owner service while seeking to maximize resort sales revenue and cost control. Other departments are dependent upon information regarding properties on the Sea Pines rental program. Failure to communicate fully in a timely fashion can have a major negative impact on all parties involved. Maintenance costs must be weighed against the potential loss of revenue if the guest is moved. Decisions regarding quality of rental units affect the rental inventory, Reservations' ability to serve the demand, Real Estate agents, and the Sea Pines profits. Revenue is impacted by the ability to have the units available for rental and repairs completed quickly. Delays may result in discounts offered to resort guests as well as lost revenue to the owner and Sea Pines when the unit cannot be rented.
Ability to read, analyze, and interpret documents such as general business periodicals, professional journals, technical procedures, sales forecasts, Lodging reports, operating instructions, and procedure manuals. Must have (or develop) strong verbal and written communication skills with ability to write reports and business correspondence. Ability to effectively present information and respond to questions from owners, guests, vendors, real estate agents and co-workers. Must be able to communicate (verbally and in writing) effectively and efficiently to owners, guests, vendors, real estate agents and co-workers.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and to apply them as needed on the job. Ability to relate available Resort data to practical situations involving forecasts, owner satisfaction, and revenue projection.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position functions with a minimum of direct supervision and requires the individual to be a self-starter, self-motivated, and have the ability to prioritize effectively. Responsible for acting as the dual agent for the owner and the Resort and must act quickly and effectively in handling requests in a courteous, friendly, efficient, and cost-effective manner.
Must be able to interact effectively directly and by telephone with owners, guests, vendors, and co-workers of diverse ages, backgrounds, and interests. Must have excellent communications and customer-service skills and be capable of handling effectively difficult owners and their complaints. Good listening skills are needed to facilitate problem solving. Day to day dealings with other departments and sharing of information are critical for success.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate. High levels of driving from unit to unit are required. Physical hazards (insects and other animals, pool decks, outdoor decks, etc.) are present in entering, inspecting, and rearranging rental units.
High school diploma or general education degree (some college work preferred) and minimum of two years related experience and/or training. Excellent communications, sales, customer service, and time management skills needed. Good computer skills needed. Accounting/finance experience desirable. Experience in multi-unit maintenance operations helpful. Continuing education to obtain Property Management license required.
LOCATION, POSITION TYPE AND SALARY DETAILS
Full-Time Regular or Part-Time